Information

SHIPPING INFORMATION

For domestic shipping, we use JNE service only. Your packages are generally dispatched within one to two days after receipt of payment. The delivery takes about 2-5 working days to cities in Indonesia depending on the service that you have chosen.

We do not guarantee that all goods will be received on regular time since there might be problems such as there is no receiver when it’s being delivered or the address cannot be found. If there is such problem, please contact us and we will help you get your package delivered to your address.

Please be advised that we cannot be responsible for delay caused by the courier service.

Your package will be shipped only on working days, which is from Monday to Friday. We do not ship packages on weekends or public holidays.

We will deliver your purchased item(s) once we received the full payment. Please note that we cannot ship the items if problems occurred regarding the payment.

You will receive an email confirmation once your order has been shipped.

TRACKING YOUR SHIPMENT

Tracking number will be sent to your email within 24 hours after your order has been dispatched. Simply log in to your account, go to your order and the tracking number will appear on your order. You can also track on jne.co.id. If you have any inquiries please do not hesitate to contact us.

RISK OF LOSS

All products purchased from Kinkami will be shipped using other courier service. Therefore, Kinkami is not responsible for any loss caused by the courier, incomplete or wrong address made by purchaser or no recipient on the destination address.

Returns & Exchanges

We at Kinkami hope you love your new purchase. Please let us know if you are unhappy, and we will happily exchange your purchase. Your item(s) can be exchanged within 7 days of after receiving your package, provided that they are unused and in their original condition with tags still attached. For full-priced items, we are happy to exchange your product for a different size in the same style as originally ordered or different style with same or higher price.

Sale items are not eligible for exchange, unless the item/s received are faulty or not as ordered. If a full priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified by the terms of the promotion.

All returns are subject to the below conditions:

1. Items must be returned to Kinkami within 7 days after item has been received according to your tracking number.
2. Items must be in original condition, with all tags intact.
3. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.

What defines faulty?

• Manufacturing faults.
• Goods that have been wrongly described.
• Goods that are different to the goods that you ordered.
• Goods that have defects that were not obvious or we did not bring to your attention.