FAQ

Do I need an account to order?

Yes, you have to register an account to purchase. That way, it will give you a faster way to checkout during your next purchase since you do not have to rewrite your address.

I’m not sure what size to buy…

If you’re unsure, you can compare your measurements to our sizing chart. Please do not hesitate to contact us if you have any questions regarding our product.

How do I use a discount code?

To enter a discount code, copy and paste the code into ‘COUPON/VOUCHER CODE’ box during checkout and hit ‘APPLY’. Provided that your order complies with the terms of the offer, the discount will then be taken off your order total.

Can I use more than one promotional code on my order?

Only one of our discount codes can be used per transaction.

Can I cancel or change my order?

As our orders are dispatched quickly, we are unable to cancel or change the details in your order once it has been placed.

Do you offer express shipping?

Yes, we do! Simply choose JNE “YES” as your shipping method while checkout.

How long will my delivery take to arrive?

Estimated time of delivery for metro areas is 1-3 business days, and 3-6 business days for remote areas.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to track the progress of your delivery.

Can I return my item(s)?

Yes, you can. Simply read our “Return & Exchange” policy. You can contact us if you want to return and exchange your item.

Do you pay for my return shipping?

All return shipping is the responsibility of the customer.

What do I do if I think an item is faulty?

If you believe your item is faulty, please contact us at kinkami.id@gmail.com.

What defines faulty?

• Manufacturing faults.
• Goods that have been wrongly described.
• Goods that are different to the goods that you ordered.
• Goods that have defects that were not obvious or that we did not bring to your attention.